Raising Corporate Value Through True Hospitality
As third-generation Chairman of the All Japan Butler Association, Butler Bell continues to explore the essence of butler culture, and applies that learning to solving the challenges of service businesses.
With practical know-how earned on the floor rather than theory alone, he works to raise customer satisfaction and maximise corporate value.
Consulting Services
Service Quality Improvement
Analysis and issue-finding, service standardisation and quality-management systems for hotels, restaurants and retail. Three to six months.
Staff Education Programmes
Curriculum design, trainer development, assessment systems and follow-up for the service industry as a whole. Six to twelve months.
Operations Improvement
Optimising workflows, preparing manuals, supporting system adoption and measuring performance in lodging and food service. Four to eight months.
Customer Satisfaction
Analysing needs, designing service, planning CRM and loyalty measures across all industries. Six to twelve months.
How Consulting Proceeds
A structured approach: current-state analysis, strategy design, hands-on support for delivery, and measurement of results with continued improvement.
What Sets the Consulting Apart
Standing Close to the Floor
Not desk theory but a deep grasp of the real workplace, applying the keen observation and anticipation learned from butler culture.
Continuing Improvement
Building a structure that supports lasting growth rather than a one-off fix, in a spirit of learning and growing together.
Consult Us on Service Quality
Tell us the challenges you face, and we will propose the best solution.